VOOU is a human-centric, experience-driven consultancy delivering measurable impact. We help organizations understand their customer experience & navigate the complexities of cultural differences in a multicultural environment to improve business performance.
If you want to improve your bottom line, you have to listen to your customers and employees. Full stop.
Sales & Marketing
Enhance Customer Experiences
Human-centered sales and marketing put the customer experience at the center of all marketing and sales efforts. It begins with understanding your customer's perspectives, desires, and motivations, relating to them as humans and not objects we’re trying to convert. Culture impacts human behavior in a significant way. Discover how your customers view their experience with your brand and how to effectively engage across cultures to boost performance and win more customers or projects.
Capturing how your customers feel about their experience will help you visualize the gap between expectations and actual experience, in turn, enabling you to deliver a stronger experience for your customers, and real change in your organization.
What We Offer
Our mission is to enable a better understanding of each other and the world around us, improve communication, and transform culture into competitive advantage - making culture work!
What Voou Do
WHAT WE DO
Customer Experience Analysis
Voice of Customer Program (VoC)
Sales & Business Development Strategy
Market Development Strategy
Employee Experience Analysis
Diversity, Equity & Inclusion (DEI)
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At VOOU, we work with our clients to help them better understand their customers' and employees' experiences and navigate them through the complex cross-cultural strategic challenges that may exist (and they usually always do). We then develop customized solutions to achieve measurable and sustainable growth across the globe.
Learning & Development
At VOOU, design and facilitate programs for your employees, managers, and executives from around the world to increase their cross-cultural competency, enabling more effective communication and better business performance.
Conducting Business Across Cultures
Leading Across Cultures
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In today's complex business world, where teams, customers, partners, and suppliers are dispersed across the globe, and now communicating much more often, virtually, how do we communicate and engage effectively?
VOOU founder, Kelly Steckel, explains in her presentations how increasing understanding of culture leads to better business performance.